Landlord Resources
Below is a list of common questions asked by landlords.
1. How often does your company carry out inspections?
One month after the tenant moves in and then once every six months.
2. How many inspections can you do per year?
By law we are required to do a minimum of 1 inspection and a maximum of 4 inspections per year. Two inspections per year are scheduled as standard practice, if required by our landlords we are able to do an additional two inspections per year.
3. How many rental properties does each property manager administer?
No more than 80 individual properties are managed by any one property manager in order to maintain the highest possible level of service to both landlord and tenant.
4. How many rental properties does your agency have in total?
We do not disclose this information.
5. How long does it take for your staff to return phone calls?
All calls to our office are treated with priority. Our property managers will
always endeavour to take your call promptly. However there are occasions when
we will not be immediately available. It is company policy to respond to all
calls within 24hours of being received. For example, if you call before 2pm then
our staff will return your call that day, however if your message is received
after 2pm then it is possible your call will not be returned until the
following day (before 12pm).
6. How often does your agency pay me (the landlord)?
Once a
month, on the last day of the month.
7. How are those funds disbursed?
Electronic
Funds Transfer or cheque.
8. How often do I receive statements?
Monthly.
9. How can I receive the statements?
Email or
post.
10. How do you communicate with your landlords?
Communication
with our landlords is very important to us. We endeavour to keep our landlords
informed in a timely and efficient manner. Email is the preferred option for most
communication; however phone calls, faxes and letters are also used.
11. What are your fees?
-
Management
Fees:
- Wagga Wagga - 6.6% for the first 6 months then 7.7% thereafter;
- Outside Wagga Wagga - 8.8%;
- Letting Fee - equivalent to first weeks rent;
- Application Fee - $15 each time the property is re-leased;
- Administration Fee - $5.50 per month;
- Travelling Cost - Outside Wagga Wagga additional inspections $0.65 per km.
The
amounts quoted are exclusive of GST.
12. Do I need to nominate tradesmen?
Yes, you
will need to nominate a plumber and an electrician.
13. How are after hours urgent maintenance issues handled?
The tenant must attempt to contact our office, if unable to reach us they must attempt to contact the landlord directly to arrange urgent maintenance (if the tenant does not attempt to contact us or yourself they are in breach of the Residential Lease Agreement).
If
unable to make contact then the tenant may call the nominated tradesman
directly. If the tenant contacts the tradesman directly, they must pay the
tradesman and lodge a written notification and claim, attaching the invoices,
to our office. Once the claim is received, the cost must be refunded to the
tenant. This is set out in section 16 of the Residential Lease Agreement. The
urgent repair cost can not exceed the limit of $1,000.
14. Why should I choose you as my property manager?
Our
organisation offers a fresh approach to customer service. All our property
managers offer professional, friendly service at all times and are prepared to
go that extra mile to achieve the best results. We offer very competitive fees while
continuing to maintain a high level of service.
15. How do you select tenants?
A thorough tenant selection process is carried out. All potential tenants are required to complete a comprehensive application form detailing:
- current and previous tenancies;
- a minimum of 3 character references;
- income and employment details.
We also
screen all potential tenants through TICA Default Tenancy Control System (Australia's
largest tenancy database) to ensure they have not been black listed. After a
brief interview and a meticulous review of the responses on the application form,
a short list of potential tenants is formed. From this we recommend the best
candidate to our landlord for final approval.
16. How does your agency handle arrears?
Rental
payments are strictly monitored for all our rental properties. At the first
sign of arrears contact is made with the tenant to request up to date payment.
If difficult circumstances are identified by the tenant they are given every
opportunity to make reasonable arrangements to pay any arrears. If a tenant
falls more than 14 days into arrears and a reasonable arrangement has not been
made or has not been complied with, the tenancy will be terminated.
17. Do you represent me at tribunal?
Yes.
18. Is this at an extra cost?
No.
19. What is your process when a tenants lease needs to be terminated?
Both landlord and tenant receive notice in writing as to why and when the lease is being terminated, specifying when the property is required to be vacated. The tenant is also advised to review the condition report and ensure the property is in satisfactory condition upon vacating. Our property manager contacts the tenants directly to ensure the process is understood and the terrmination notice has been received.
Once vacated our property manager conducts a thorough inspection of the property. From this inspection anything that does not meet the expected standards is identified and arrangements are then made to have the previous tenant bring the property to the expected standard. The previous tenant may choose to fix the issue themselves or our office can arrange this to be completed for them. All issues are finalised prior to the bond being released and returning the property back onto the rental market.
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